“The team spirit was of great importance to me. They shared challenges with the team and were very much involved on a personal level.”
Margriet Hilhorst, Team Manager Content Management ING Nederland
We are 100% delighted with a customer loyalty of 90%. But above all, we are extremely pleased, proud and grateful that our customers value their relationship with us.
We have recently received feedback in a customer satisfaction survey which was carried out by R2 Research.
The response rate is also rather telling.
As many as 57% of all those invited completed the survey. 84% said they were (very) satisfied with our services. Our communication and project coordination received the best scores.